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Key Skills for Conflict Resoluton in Healthcare Ethics: Unpacking the Mediator's Toolbox

  • Wed, December 10, 2014
  • 9:00 AM - 5:00 PM
  • Emory Center for Ethics - Rita Anne Rollins Building, Atlanta, GA 30322, Room 252


Registration is closed
Conflict Resolution and Mediation techniques provide core skills for those working to resolve ethical issues in healthcare.

During this one-day workshop we will focus on conflict resolutions techniques that will be helpful for anyone who is engaged in addressing the complex issues, especially those marked by strong emotions:

  • Active listening and body language
  • Reframing of problems to issues that may be resolved
  • Working through difficult situations, including those that may arise when there is disagreement between healthcare professionals and patient or family members

During the day you will have the chance to observe and practice these skills through demonstrations and simulations, with a goal of increasing your competence and confidence.

Our lead faculty for the day will be Tim Hedeen, Ph.D., professor of Conflict Management at Kennesaw State university.  Tim will draw on his own two decades of conflict resolution practice and training.  He serves on the Commission on Dispute Resolution of the Georgia Supreme court and is past chair of the Board of Directors of the National Association of Community Mediation.


 ***The Georgia Office of Dispute Resolution (GODR) has approved our plan to make this workshop one in a series of workshops that will cover the training required to meet GODR requirements to qualify as a registered mediator in Georgia***

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